• Less than 10 days to go! The 2018 PS Pricing, Compensation and Utilization Survey

    Service Performance Insight invites you and your organization to complete the 2018 Global PS Pricing, Compensation and Utilization survey. Survey participants will receive a complimentary copy of the PS Pricing benchmark (worth $995) when it is published in October 2018. The study will provide analysis of target and realized bill rates, compensation and utilization across a broad range of professional service verticals, geographies and job levels around the globe. The report will provide an unprecedented view of Professional Services workforce distribution and composition by industry segment through an analysis of organization structures for various professional service segments including Management Consulting; IT Consulting; Software and SaaS; Architects and Engineers; Advertising, Media and Publishing; Accounting; Value-Added Resellers (VARs); and Hardware and Networking Professional Services.
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  • The 2018 Professional Services Maturity™ Benchmark Report

    Service Performance Insight (SPI Research) proudly introduces its 11th annual benchmark – The 2018 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional services industry. It provides in-depth analysis gleaned from over 3,000 PS organizations over the last twelve years. The report contains 231 pages with 239 insightful charts and graphs; analysis of 160 key performance indicators (KPIs) including detailed income statements. The benchmark covers ten global PS vertical markets: IT Consulting, Software PS, Management Consulting, Architects and Engineers, SaaS, Government Contractors, Hardware (and Networking), Accountancies, Marketing and Advertising and Other PS. Analysis is provided by vertical, geography and size of organization.
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  • 2017 PSA End-user Survey Report

    The 2017 Professional Services Automation (PSA) End-user Survey Report

    SPI Research conducted a comprehensive end-user survey on 68 organizations using PSA solutions. The survey asked both quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looked at both pre- and post-PSA deployment.
    PSA helps executives and project team members better understand the time and cost to deliver services, and therefore derive a value and return on investment from the work they deliver. PSA use in the past decade has expanded significantly beyond early adopters in technology and consulting firms. Now organizations in almost every industry are starting to adopt PSA to more efficiently deliver projects and services while accurately tracking time and cost.

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  • The 2015 PS Global Pricing Report

    The 2015 Professional Services Global Pricing Report is a 91-page study that contains analysis of list price and realized bill rates across a broad range of professional service verticals, geographies and job levels around the globe. 140 organizations participated in the study representing almost 12,000 billable consultants. It analyzes the growing trend toward more off-site consulting delivery and the prevalence of different pricing structures: time and materials, fixed-price and shared risk/performance based.

    The report provides an unprecedented view of workforce distribution and composition by industry segment through an analysis of Professional Services organization structures for Management Consulting; IT Consulting; and Software and SaaS. The report contains over 100 tables and charts to add insight into PS workforce job roles and pricing trends.
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  • Professional Services Maturity™ Scorecard

    Service Performance Insight proudly announces the PS Maturity™ Scorecard.

    Service Performance Insight's PS Maturity Scorecard™ is for PS leaders and executives who want to benchmark and compare their consulting business performance to the world’s leading benchmark of over 2,000 firms. It uses SPI’s research-based PS Maturity Model™ to focus on five service performance pillars – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations. At the end of the project, leaders will not only understand the PS Maturity™ model, but will also have the tools to identify, frame, and prioritize strategic improvement priorities required to accelerate performance.
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  • The PS Sales and Marketing Maturity™ Benchmark

    The service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.

    This report analyzes professional services (PS) industry spending on sales, marketing and packaging to explore which investments yield the best results. 187 global professional services organizations participated in the study conducted in July, 2013.
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  • Check Out Our Latest Research

  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 project- and services-driven organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    • Leadership – Vision, Strategy and Culture
    • Client Relationships
    • Human Capital Alignment
    • Service Execution
    • Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

  • SPI Privacy Policy


    You may have received dozens of emails regarding newly enacted European General Data Protection Regulations (GDPR). As a leading independent research organization, Service Performance Insight, LLC has always protected the personal and business information you share with us. We maintain the personal and business research survey information you share with us with the highest levels of confidentiality.  None of that has changed, but we have updated our Privacy Policy so you can see the details of how we collect, use and protect your personal data and your rights in relation to it by clicking on the button below.