PS Maturity Model

What is the PS Maturity Model?

In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.

The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

  1. Leadership – Vision, Strategy and Culture
  2. Client Relationships
  3. Human Capital Alignment
  4. Service Execution
  5. Finance and Operations

The Professional Services Maturity Model™ is designed to help Professional Service Organizations (PSOs) understand their relative performance compared to an expansive benchmark of peers.  It provides visibility into critical business processes and key performance measurements so organizations can compare, diagnose and improve their own performance.  It also provides prescriptive advice so organizations can pinpoint current levels of maturity and visualize the steps required to advance to the next level.