SPI Research
The 2010 Professional Services Maturity Model Benchmark Report is now available! Click here to learn more.
Successful executives know their Professional Service Organization is key to their success. They refuse to settle for lackluster results and have learned the only way to drive superior service revenue, profit and client delight is by continually benchmarking their performance against industry leaders. They know that service is a game of singles and doubles and the right analysis and expert advice will jumpstart improvement.
If you are the leader of a services-driven company or the chief Professional Service officer and you want to:
- Turn your Professional Service organization into a value-added profit center
- Learn how to accelerate your service revenue and profit
- Attract, retain and ignite a high quality consulting workforce
- Improve your service operations
- Attract more customers, more consistently
- Create an integrated sales and marketing plan that is practical, effective, and gets results
Service Performance Insight can help. SPI Research is a research and consulting organization dedicated to improving operational efficiency and effectiveness in service and project-driven organizations. Our belief is that success is met through the optimization of an organization’s three core assets, its:
To succeed, service
executives must recruit, develop and energize a high-quality workforce — their people. They must develop
innovative services and the supporting methodologies that create
value for their clients — their processes.
Profits fuel investments in both people and processes. Executives must manage and improve financial
visibility to maximize
their return on investment (ROI) — their capital.
Our belief is that success is achieved through the optimization of
an organization’s five Service Performance Pillars:
1. Vision, Strategy and Culture
2. Finance and Operations
3. Human Capital Alignment
4. Service Execution
5. Client Relationships
The SPI Advantage – Research
Service Performance Insight provides an informed and actionable third-party perspective for service executives and technology providers. Our market research and reporting forms the context in which both buyers and sellers of information technology-based solutions maximize the effectiveness of solution development, selection, deployment and use.
The SPI Advantage – Consulting
Service Performance Insight brings years of service leadership and experience to every consulting project. We help our clients ignite performance by objectively assessing strengths and weaknesses to develop a full-engagement improvement plan with measurable, time-bound objectives. We offer configurable programs proven to accelerate behavioral change and improve bottom line results.
The SPI Advantage
Service executives have found that Service Performance Insight provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
SPI Research provides a unique third party perspective. Our market research and reporting focuses on the services economy. Our opinions and research provide the insight required to make informed development, selection, deployment and use decisions. Our ongoing work with business and technology media enables our clients to remain informed and in front of the buying public.