SPI Research
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Successful Technology Executives know their Professional Service Organization is key to their success. They refuse to settle for lackluster results and have learned the only way to drive superior service revenue, profit and client delight is by continually benchmarking their performance against industry leaders. They know that service is a game of singles and doubles and the right analysis and expert advice will jumpstart improvement. If you are the leader of a Technology Company or the Chief Professional Service Officer and you
want to:
Service Performance Insight can help. SPI Research is a research and consulting organization dedicated to operational efficiency and effectiveness in services-driven organizations. Our belief is that success is met through the optimization of an organization’s three core assets, its:
People, Processes and Capital
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To succeed services
executives must recruit, develop and keep a workforce to meet the
changing market economy — their people. They must develop
innovative services and the supporting methodologies that create
value to their clients — their processes. Without the
financial resources neither of the prior two statement could
happen. Executives must manage and improve financial control to maximize
their return on investment (ROI) — their capital.
Our belief is that success is achieved through the optimization of
an organization’s five Service Performance Pillars:
1. Vision, Strategy and Culture
2. Finance and Operations
3. Human Capital Alignment
4. Service Execution
5. Client Relationships
The SPI Advantage - Research
Service Performance Insight provides an informed and actionable third-party perspective for Technology Executives and Technology providers. Our market research and reporting forms the context in which both buyers and sellers of information technology-based solutions maximize the effectiveness of solution development, selection, deployment and use.
The SPI Advantage – Consulting
Service Performance Insight brings years of technology service leadership and experience to every consulting project. We help our clients ignite performance by objectively assessing strengths and weaknesses to develop a full-engagement improvement plan with measurable, time-bound objectives. We offer configurable programs proven to accelerate behavioral change and improve bottom line results.
The SPI Advantage
Technology Executives have found that Service Performance Insight provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
SPI Research provides a unique third party perspective. Our market research and reporting focuses on the services economy. Our opinions and research provide the insight required to make informed development, selection, deployment and use decisions. Our ongoing work with business and technology media enables our clients to remain informed and in front of the buying public.