• The 2016 Professional Services Maturity™ Benchmark Report

    Stay tuned! The 2017 report will be out in early February! The 2016 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional service industry provides in-depth analysis gleaned from 2,066 PS organizations over the last nine years. The report contains 214 pages with 237 insightful charts and graphs; analysis of 200 key performance indicators (KPIs) including detailed income statements. The benchmark covers thirteen PS vertical markets: IT Consulting, Software PS, Management Consulting, Architects and Engineers, SaaS, Managed Services, Hardware (and Networking), Research and development, Value-Added Resellers, Accountancies, Marketing and Advertising, Staffing and Other PS.
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  • The 2015 PS Global Pricing Report

    The 2015 Professional Services Global Pricing Report is a 91-page study that contains analysis of list price and realized bill rates across a broad range of professional service verticals, geographies and job levels around the globe. 140 organizations participated in the study representing almost 12,000 billable consultants. It analyzes the growing trend toward more off-site consulting delivery and the prevalence of different pricing structures: time and materials, fixed-price and shared risk/performance based.

    The report provides an unprecedented view of workforce distribution and composition by industry segment through an analysis of Professional Services organization structures for Management Consulting; IT Consulting; and Software and SaaS. The report contains over 100 tables and charts to add insight into PS workforce job roles and pricing trends.
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  • Professional Services Maturity™ Scorecard

    Service Performance Insight proudly announces the 2016 PS Maturity™ Scorecard.

    Service Performance Insight's PS Maturity Scorecard™ is for PS leaders and executives who want to benchmark and compare their consulting business performance to the world’s leading benchmark of over 2,000 firms. It uses SPI’s research-based PS Maturity Model™ to focus on five service performance pillars – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations. At the end of the project, leaders will not only understand the PS Maturity™ model, but will also have the tools to identify, frame, and prioritize strategic improvement priorities required to accelerate performance.
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  • The PS Sales and Marketing Maturity™ Benchmark

    The service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.

    This report analyzes professional services (PS) industry spending on sales, marketing and packaging to explore which investments yield the best results. 187 global professional services organizations participated in the study conducted in July, 2013.
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  • Check Out Our Latest Research

  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 15,000 service and project-oriented organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    • Leadership – Vision, Strategy and Culture
    • Client Relationships
    • Human Capital Alignment
    • Service Execution
    • Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

  • Surveying is complete for the 2017 Professional Services Maturity™ Benchmark

    Over 4,000 professional services organizations (PSOs) have participated in this important research over the past decade. The 2017 report, our 10th annual survey, promises to offer even more insight and analysis into the market with a view of the key success factors that drive exceptional consulting performance.

    If you are running a service organization:

    • Do you know how your organization stacks up against industry
      metrics?
    • Do you have the industry data you need to support your strategy?
    • Can you objectively quantify your organization’s strengths and weaknesses to create an actionable business plan?
    • Do you know where you should invest to yield the highest impact?


    Surveying is complete for the 2017 PS Maturity™ Benchmark Report, and it will be avaiable for $1,295 in mid-February.  Stay tuned for more details.