• You're invited to complete the 2012 Service Packaging Benchmark Survey

    The service industry is buzzing about a new way to create, sell, and deliver repeatable service products. It’s called "service productizing". Productized services present the allure of bigger sales pipelines, rapid deal closure, faster client time-to-value, and improved project delivery quality. Based on our research, no other recent business topic has generated the same level of curiosity – and confusion.

    Don’t miss this opportunity to gain industry best practice insights, guidelines and measurements to enhance the success of your service packaging initiatives!
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  • 2012 Professional Services Maturity™ Benchmark

    Service Performance Insight is proud to announce the availability of "The 2012 Professional Services Maturity™ Benchmark Report." This comprehensive study of the global professional service industry provides in-depth analysis gleaned from 825 PS organizations over the last five years.

    The report contains 218 pages with 252 insightful charts and graphs; analysis of 177 key performance indicators (KPIs); base and variable compensation for 11 job titles; eight PS vertical markets: Advertising/Marketing, Architecture/Engineering, IT Consulting, Management Consulting, PS within Hardware, PS within SaaS and Software companies; and detailed income statements.
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  • The 2011 PS Global Pricing Report

    Service Performance Insight is proud to announce the availability of "The 2011 Professional Services Global Pricing Report." This 106 page study contains analysis of list price and realized bill rates across a broad range of professional service verticals, geographies and job levels around the globe. 200 organizations participated in the study. It analyzes the growing trend toward more off-site consulting delivery and the prevalence of different pricing structures: time and materials, fixed-price and shared risk/performance based.

    The report provides an unprecedented view of workforce distribution and composition by industry segment through an analysis of Professional Services organization structures for Management Consulting; IT Consulting; Software and SaaS; and Hardware and Networking Professional Services.
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  • Check Out Our Latest Research

  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 5,000 service and project-oriented organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    • Leadership – Vision, Strategy and Culture
    • Client Relationships
    • Human Capital Alignment
    • Service Execution
    • Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

  • Introducing The New SPI Research Website

    Service Performance Insight has redeveloped its website with a new look-and-feel to better align our capabilities with your organization’s needs.  Research backed with pragmatic and actionable management consulting and training is the foundation of Service Performance Insight. Our PS Maturity™ Benchmark is known around the world as the definitive source for service performance measurement and analysis.

    Over the past several years we have augmented our Consulting and Training practices with packaged offers designed to accelerate our clients time to value.  Because everything we do is built on decades of professional services research and consulting experience, we offer PS executives a real-world perspective combined with actionable advice.  As we say in our new tag line, our goal is to "Accelerate Service Productivity and Profit".  We look forward to working with you!