2015 Professional Services Maturity™ BenchmarkInvitation to complete the 2015 Professional Services Maturity™ Benchmark Survey!
2014 Professional Services Maturity™ BenchmarkSPECIAL DISCOUNT - Service Performance Insight proudly announces publication of the 2014 Professional Services Maturity™ Benchmark Report.
2014 Professional Services Maturity™ ScorecardService Performance Insight proudly announces the 2014 PS Maturity™ Scorecard.
The PS Sales and Marketing Maturity™ BenchmarkThe service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.
The 2011 PS Global Pricing ReportThe 2011 Professional Services Global Pricing Report is a 106 page study that contains analysis of list price and realized bill rates across a broad range of professional service verticals, geographies and job levels around the globe. 200 organizations participated in the study. It analyzes the growing trend toward more off-site consulting delivery and the prevalence of different pricing structures: time and materials, fixed-price and shared risk/performance based.
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Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 10,000 service and project-oriented organizations to chart their course to service excellence.
The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:
SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.
It’s that time of year again – time for the 8th annual Professional Services Maturity™ Benchmark! If you are running a service organization:
Firms that complete the survey by December 1st, 2014 will be rewarded by receiving a free copy of the 2015 PS Maturity Model™ benchmark report (valued at $995) when it is published in February, 2015.