• The 2011 PS Global Pricing Report

    Service Performance Insight is proud to announce the availability of "The 2011 Professional Services Global Pricing Report." This 106 page study contains analysis of list price and realized bill rates across a broad range of professional service verticals, geographies and job levels around the globe. 200 organizations participated in the study. It analyzes the growing trend toward more off-site consulting delivery and the prevalence of different pricing structures: time and materials, fixed-price and shared risk/performance based.

    The report provides an unprecedented view of workforce distribution and composition by industry segment through an analysis of Professional Services organization structures for Management Consulting; IT Consulting; Software and SaaS; and Hardware and Networking Professional Services.
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  • The 5th-Annual PS Maturity™ Benchmark

    This is our fifth annual benchmark survey. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 5,000 service and project-oriented organizations to chart their course to service excellence.

    SPI Research plans to release the results of the 2011 study in early February 2012. Please stay tuned for future announcements.
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  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 5,000 service and project-oriented organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    • Leadership – Vision, Strategy and Culture
    • Client Relationships
    • Human Capital Alignment
    • Service Execution
    • Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

  • Introducing The New SPI Research Website

    Service Performance Insight has redeveloped its website with a new look-and-feel to better align our capabilities with your organization’s needs.  Research backed with pragmatic and actionable management consulting and training is the foundation of Service Performance Insight. Our PS Maturity™ Benchmark is known around the world as the definitive source for service performance measurement and analysis.

    Over the past several years we have augmented our Consulting and Training practices with packaged offers designed to accelerate our clients time to value.  Because everything we do is built on decades of professional services research and consulting experience, we offer PS executives a real-world perspective combined with actionable advice.  As we say in our new tag line, our goal is to "Accelerate Service Productivity and Profit".  We look forward to working with you!