Service Lifecycle Maturity Acceleration™
Service Performance Insight's two-day Service Lifecycle Maturity (SLM) Acceleration™ program is for PSO leaders, services marketing professionals, service product managers who set strategy, manage and make decisions about their service product portfolio and service offerings. Â
This course provides insight into SPIâ€™s Research-based Service Lifecycle Management Maturity Model™ and an actionable framework - SLM3™ methodology â€“ and toolkit that will enable the service product team to implement a holistic and sustaining service productization program.Â SLM3™ topics include:
- Critical success factors â€“ the required conditions for service productization success
- Organizational structure â€“ the teams, hierarchy, roles, and responsibilities leading and supporting the program
- Program foundation â€“ the critical service productization program capabilities and activities â€“ project management, change management, and portfolio management â€“ that are required for start-up and ongoing program operations
- Service productization methodology â€“ the five-phase lifecycle process that compels the team to develop a strategically aligned, market-driven and high-quality service product focus
Prior to the course, participants complete an SLM Maturity™ Benchmark.Â An SLM Maturity™ Scorecard is generated for each participant firm specifically comparing it to peer organizations. This information serves as a basis for prioritizing service productization implementation and improvement initiatives.
The program is intense but fun. At the end of the course, participants have the option of taking the SLM3™ certification exam.
SPI encourages participants to attend the course with other service product professionals from their organizations to maximize your outcomes with a high-quality performance acceleration strategy and plan.
Click here if you are interested in attending this course