2020 PS Maturity™ Benchmark


Item Number: SPI20PSMB
Price: $1,995

You should receive a link to the PDF within 1-day.  The Professional Services Maturity™ Benchmark is designed to help Professional Service Organizations (PSOs) understand their relative performance compared to an expansive benchmark of peers. It provides visibility into critical business processes and key performance measurements so organizations can compare, diagnose and improve their own performance.  It provides prescriptive advice so organizations can pinpoint current levels of maturity and visualize the steps required to advance to the next level. Service Performance Insight (SPI) Research first introduced the "New Professional Services Maturity Model™" benchmark report in January, 2008. Since that time more than 35,000 PS organizations have adopted it to chart their course to service excellence.

The report contains:

  • 196 pages with 209 insightful charts and graphs
  • Analysis derived from 513 Professional Service Organizations representing over 275,000 consultants
  • Five-year trend analysis for 160 key performance indicators (KPIs)
  • Detailed income statements
  • Profiles of the Top 20 Best-of-the-Best service firms

10 Professional Services vertical markets:

  • IT Consulting: 143 firms representing ~ 96,000 consultants;
  • Software PS: 73 firms with ~ 43,000 consultants;
  • Management Consulting: 68 firms with ~ 15,000 consultants;
  • SaaS PS: 55 firms with ~ 31,000 consultants;
  • Architects and Engineers: 44 firms with ~ 19,000 architects and engineers;
  • Value-Added Resellers: 21 firms with ~ 1,200 consultants;
  • Marketing,Advertising and PR: 14 firms with ~ 17,000 consultants;
  • Accountancies: 14 firms with ~ 11,000 accountants and auditors; 
  • Government Contractors: 8 firms with ~ 8,000 consultants;
  • Healthcare/Medical/Pharma/Biotech: 8 firms with ~ 5,000 consultants;
  • Other PS: 46 firms with ~ 13,000 consultants;

The 2020 Professional Services Maturity Benchmark revealed for professional service organizations, 2019 was year of smooth sailing with improvements shown in most major indices. The 513 Professional Services organizations represented in this benchmark employ nearly 275,000 consultants; collectively these firms generated over $43 billion in PS revenue. Signs of global consulting prosperity were revealed as annual revenue generated per consultant reached a new high of $207K! Revenue per employee was equally impressive reaching an all-time peak of $170K! Service organizations are benefiting from the increased use of integrated business applications to push productivity to new levels. The important billable utilization metric, which indicates the number of annual hours consultants are doing productive, billable work, improved to 1,435. Equally important, attrition, which measures the percentage of employees who voluntarily or involuntarily resigned during the year, declined to 13.2%, down from 13.9% in 2018. Given a massive skilled talent shortage, a decrease in attrition has a major impact on bottom-line profit as it can cost over $150,000 to replace a valued consultant in the technology services arena. “Client referenceability” improved from 71.9% in 2018 to 72.2% in 2019. The survey asks firms to report the percentage of their clients who are referenceable. In other words, satisfied clients who would act as a reference for their products and services.

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