2021 Professional Services Maturity™ Benchmark Survey

SPI Research 2021 PS Maturity Benchmark web survey

SPI Research 2021 PS Maturity Benchmark web survey

Complete the survey and get a free copy of the benchmark report!

In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 service and project-oriented organizations to chart their course to service excellence.

Over 6,000 professional services organizations (PSOs) have participated in this important research over the past 14 years. The 2021 report promises to offer even more insight and analysis into the market with a view of the key success factors that drive exceptional consulting performance.

The 2021 report could be the most enlightening yet! With the Coronavirus disrupting every industry, professional services organizations must adapt the services offered, and how they market, sell and deliver services.  Many of the metrics for 2020 will be much different than in 2019, so it is imperative your organization plans and adapts to the change. While the metrics will change, the mission of the Professional Services Maturity™ Benchmark will not – It is here to help organizations like your become more productive and profitable. 

If you are running a service organization:

  • Do you know how your organization stacks up against industry metrics?
  • Do you have the industry data you need to support your strategy?
  • Can you objectively quantify your organization’s strengths and weaknesses to create an actionable business plan?
  • Do you know where you should invest to yield the highest impact?

Every year, PS executives come to Service Performance Insight to gain an understanding of how well their organizations have performed compared to their peers while also learning about emerging trends and best practices. The Professional Services Maturity™ Benchmark provides a basis for comparison and a framework for improvement.

  2020 PS Maturity Survey - Excel Download    


You will receive a free copy of the forthcoming (14thannual) 2021 PS Maturity™ Benchmark Report ($1,995 retail) by either taking the web-based survey, or by downloading and completing the Excel survey and emailing it back to SPI Research (david.hofferberth@spiresearch.com) by November 30th. For approximately one-hour of your time, you will receive the 2021 PS Maturity™ Benchmark report when it is published in February, 2021.

Your results will be treated with the strictest of confidence.