• The 14th annual Professional Services Maturity™ Benchmark Survey is open!

    In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 service and project-oriented organizations to chart their course to service excellence. Over 6,000 professional services organizations (PSOs) have participated in this important research over the past fourteen years. The 2021 report promises to offer even more insight and analysis into the market with a view of the key success factors that drive exceptional consulting performance. Complete the survey by November 30th and receive a FREE copy of the 2021 PS Maturity™ Benchmark (worth $1,995).
    Learn More
  • The 2020 PS Talent Benchmark Report

    This important 108-page study profiles talent priorities, the move to virtual service delivery, level of employee investment and the impact of business applications. The study provides analysis of target and realized bill rates, compensation and utilization across a broad range of professional service verticals, geographies and job levels around the globe. It provides an unprecedented view of Professional Services workforce distribution and composition by industry segment through an analysis of organization structures for various service segments including IT Consulting; Management Consulting; Architects and Engineers and embedded service organizations within technology companies.
    Learn More
  • The 2020 Professional Services Maturity™ Benchmark Report

    Service Performance Insight (SPI Research) proudly introduces its 13th annual benchmark – The 2020 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional services industry provides in-depth analysis gleaned from over 4,000 PS organizations over the last thirteen years. The report contains 196 pages with 209 insightful charts and graphs; analysis of 150+ key performance indicators (KPIs) including detailed income statements. The benchmark covers ten global PS vertical markets: IT Consulting, Software PS, Management Consulting, Architects and Engineers, SaaS, VARs (Value-added Resellers), Hardware (and Networking), Accountancies, Marketing and Advertising and Other PS. Analysis is provided by vertical, geography and size of organization.
    Learn More
  • SPI Research’s Human Capital Management (HCM) Survey Report

    The 45-page report consists of 46 figures and tables, and highlights some of the trends in HCM use, most notable its movement to the Cloud. The average firm size was 446 employees, and the organizations showed an annual profit of 11.6%. These organizations, on average, showed an annual profit increase of over $1 mm as a result of the benefits provided by HCM, namely a reduction in the total time to hire, train and make consultants billable, reduced employee attrition, and higher billable utilization though optimized staffing levels. The report sells for $595.


    Learn More
  • 2017 PSA End-user Survey Report

    The 2017 Professional Services Automation (PSA) End-user Survey Report

    SPI Research conducted a comprehensive end-user survey on 68 organizations using PSA solutions. The survey asked both quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looked at both pre- and post-PSA deployment.
    PSA helps executives and project team members better understand the time and cost to deliver services, and therefore derive a value and return on investment from the work they deliver. PSA use in the past decade has expanded significantly beyond early adopters in technology and consulting firms. Now organizations in almost every industry are starting to adopt PSA to more efficiently deliver projects and services while accurately tracking time and cost.

    Learn More
  • Professional Services Maturity™ Scorecard

    Service Performance Insight proudly announces the PS Maturity™ Scorecard.

    Service Performance Insight's PS Maturity Scorecard™ is for PS leaders and executives who want to benchmark and compare their consulting business performance to the world’s leading benchmark of over 2,000 firms. It uses SPI’s research-based PS Maturity Model™ to focus on five service performance pillars – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations. At the end of the project, leaders will not only understand the PS Maturity™ model, but will also have the tools to identify, frame, and prioritize strategic improvement priorities required to accelerate performance.
    Learn More
  • The PS Sales and Marketing Maturity™ Benchmark

    The service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.

    This report analyzes professional services (PS) industry spending on sales, marketing and packaging to explore which investments yield the best results. 187 global professional services organizations participated in the study conducted in July, 2013.
    Learn More
  • Check Out Our Latest Research

  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 project- and services-driven organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    1. Leadership – Vision, Strategy and Culture
    2. Client Relationships
    3. Human Capital Alignment
    4. Service Execution
    5. Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

    Check out SPI's Privacy Policy

  • Take the 2021 PS Maturity Benchmark Survey!

    Go to Survey Page

    Over 6,000 professional services organizations (PSOs) representing over 3 million consultants have participated in this important research. The 2021 benchmark, our 14th annual survey, promises to offer even more insight and analysis into the market with a view of the key success factors that drive exceptional consulting performance.

    The 2021 report could be the most enlightening yet! With the Coronavirus disrupting every industry, professional services organizations must adapt the services offered, and how they market, sell and deliver.  Many of the metrics for 2020 will be much different than in 2019, so it is imperative your organization plans and adapts to the changes. While the metrics will change, the mission of the Professional Services Maturity™ Benchmark will not – It is here to help organizations like yours become more productive and profitable.

    Why the PS Maturity™ Benchmark is the world’s leading resource for the professional services industry:

    • Largest database – based on the world’s largest technology consulting database (over 6,000 firms representing over 3 million consultants have participated).
    • Most adopted – The PS Maturity™ Model is used by over 35,000 organizations to benchmark strengths and weaknesses.
    • Fact-based – detailed analysis quantifies the value of improvement initiatives.
    • Correlation analysis – charts the interrelationship and impact of over 150 PS metrics to facilitate “what if” analysis and scenario planning.
    • Peer comparison – segmentation by service vertical, organization size and geography facilitate apples to apples comparison.

    You will receive a complimentary copy of the forthcoming 2021 PS Maturity™ Benchmark Report ($1,995 retail) by completing the survey by November 30th, 2020.