• About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 35,000 project- and services-driven organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    • Leadership – Vision, Strategy and Culture
    • Client Relationships
    • Human Capital Alignment
    • Service Execution
    • Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

    Check out SPI's Privacy Policy

  • Surveying for the 2020 PS Talent Report is Finished!

    Surveying for the 2020 Professional Service Talent Benchmark is complete.  In this time of crisis, service providers must do more than ever before to support their employees.  An effective talent strategy is central to safeguarding workforce wellness. The report will be published in September 2020.  

    The study will provide analysis of target and realized bill rates, compensation and utilization across a broad range of professional service verticals, geographies and job levels around the globe.  It will analyze the trend to virtual consulting delivery and the prevalence of different pricing structures.  It will provide an unprecedented view of Professional Services workforce distribution and composition by industry segment through an analysis of organization structures for various service segments including Accounting; Advertising, Media and Publishing; Management Consulting; IT Consulting; embedded Software and SaaS; and Hardware and Networking Services.