• The 2019 Professional Services Maturity™ Benchmark Report

    Service Performance Insight (SPI Research) proudly introduces its 12th annual benchmark – The 2019 Professional Services Maturity™ Benchmark Report, a comprehensive study of the global professional services industry provides in-depth analysis gleaned from 3,560 PS organizations over the last twelve years. The report contains 216 pages with 235 insightful charts and graphs; analysis of 160 key performance indicators (KPIs) including detailed income statements. The benchmark covers ten global PS vertical markets: IT Consulting, Software PS, Management Consulting, Architects and Engineers, SaaS, VARs (Value-added Resellers), Hardware (and Networking), Accountancies, Marketing and Advertising and Other PS. Analysis is provided by vertical, geography and size of organization.
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  • The 2018 PS Global Pricing, Compensation and Utilization Report

    The 2018 Professional Services Global Pricing, Compensation and Utilization Report provides analysis of target and realized bill rates, compensation and utilization across a broad range of professional service verticals, geographies and job levels around the globe. Based on survey data from 156 Professional Service organizations, representing more than 11,000 consultants, this independent study profiles published and realized bill rates, base and variable compensation and billable utilization across 12 job roles. It provides an unprecedented view of Professional Service workforce distribution and composition by industry segment through an analysis of organization structures for various service segments including Advertising, Media and Publishing; Architects and Engineers; Management Consulting; IT Consulting and Software and SaaS technology services.
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  • 2017 PSA End-user Survey Report

    The 2017 Professional Services Automation (PSA) End-user Survey Report

    SPI Research conducted a comprehensive end-user survey on 68 organizations using PSA solutions. The survey asked both quantitative and qualitative questions regarding why firms selected PSA, which attributes were most important, and how buyers perceived their benefits. Most importantly, this study looked at both pre- and post-PSA deployment.
    PSA helps executives and project team members better understand the time and cost to deliver services, and therefore derive a value and return on investment from the work they deliver. PSA use in the past decade has expanded significantly beyond early adopters in technology and consulting firms. Now organizations in almost every industry are starting to adopt PSA to more efficiently deliver projects and services while accurately tracking time and cost.

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  • Professional Services Maturity™ Scorecard

    Service Performance Insight proudly announces the PS Maturity™ Scorecard.

    Service Performance Insight's PS Maturity Scorecard™ is for PS leaders and executives who want to benchmark and compare their consulting business performance to the world’s leading benchmark of over 2,000 firms. It uses SPI’s research-based PS Maturity Model™ to focus on five service performance pillars – Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations. At the end of the project, leaders will not only understand the PS Maturity™ model, but will also have the tools to identify, frame, and prioritize strategic improvement priorities required to accelerate performance.
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  • The PS Sales and Marketing Maturity™ Benchmark

    The service industry has switched from “controlling costs” to “growth”. The race is on to out-market, out-sell and out-package the competition with profitable growth the prize. Around the globe service providers are re-examining their approaches to the market: looking at the most effective sales, marketing and packaging techniques to determine the optimum investment formula with the greatest payback.

    This report analyzes professional services (PS) industry spending on sales, marketing and packaging to explore which investments yield the best results. 187 global professional services organizations participated in the study conducted in July, 2013.
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  • Check Out Our Latest Research

  • About SPI Research

    Service Performance Insight (SPI) is a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 project- and services-driven organizations to chart their course to service excellence.

    The core tenet of the PS Maturity Model™ is PSOs achieve success through the optimization of five Service Performance Pillars™:

    • Leadership – Vision, Strategy and Culture
    • Client Relationships
    • Human Capital Alignment
    • Service Execution
    • Finance and Operations

    SPI provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

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  • Take the SPI Research 2019 HCM End-user Survey

     Take the 2019 Human Capital Management (HCM) Survey

    This is the first time Service Performance Insight (SPI Research) is conducting a comprehensive Human Capital Management (HCM) end-user survey. HCM is growing in adoption in Professional Services and we are looking better understand the factors involved in its purchase, use and benefits

    Our goal is to better understand:

    • How HCM solutions are being used
    • Do organizations take advantage of the full solution?
    • Where they work well, and where they don’t
    • The true value delivered

    It is important to understand what is important in terms of your selection of HCM, and did you achieve the benefits you expected. This information can be fed back to the vendors to improve solution capabilities.

    If you complete the survey by August 16, 2019 you will be rewarded with a free copy of the 2019 HCM End-user Survey report (valued at $695) when it is published in September 2019.