What We Do
Research
Service Performance Insight is a recognized authority in technologies that impact the services sector. The firm provides objective advice based on direct and on-going market research. Armed with a clear understanding of applicable market dynamics and capabilities, our clients make well-informed decisions about solutions designed to optimize the delivery of services. SPI Research provides both its products and services to Independent Software Vendors, services-driven organizations, and investors in this market sector.
Advisory Services
Our pragmatic approach helps clients achieve quantum improvements in their service organizations. Click here for a copy of our brochure. Our focus areas:
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Vision, Strategy and Culture – we work collaboratively with client executive teams through on-on-one interviews, coaching and workshops to develop new strategies and charters to capitalize on their target markets.
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Finance and Operations – using our 2008 PS Maturity Model benchmark combined with years of experience, we are able to quickly and accurately assess key performance measurements and target areas for improvement. We then work with executive teams to develop actionable business plans and operational improvement initiatives. We help clients understand and quantify the business value of improvement initiatives through gap analysis and business value analysis.
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Human Capital Alignment – employees and contractors are the heart and soul of all service organizations. We work with you to assess areas needing improvement and then help you create new programs to attract, retain and motivate your employees.
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Service Execution – there are many areas which contribute to and can detract from overall service effectiveness. We work with you to assess your overall service effectiveness and then help you develop new services infrastructure to deliver repeatable, scale-able, high quality solutions. We can help you develop Project Management Offices, Resource Management Solutions, Project Methodology and Knowledge Management.
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Client Relationships – great client relationships provide the foundation for profitable growth. We help you create compelling “Go To Market” programs through effective targeting and positioning combined with developing unique service solutions. We also help you create top client advisory boards and client satisfaction programs.
Technology Reports
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SPI Research develops and offers market-leading research and analysis that provides critical information necessary for to develop short- and long-term technology investment decisions. SPI Research provides market analysis, vendor profiles, best practices and cases studies that cover the technology market for services-driven organizations. This research is available for purchase on-line and helps prospective buyers gain a more complete understanding of the suppliers’ products and market position, eliminating much of the time consuming processes associated with solution section. SPI Research clients have traditionally used this type of information to cull their selections down to the top 3-5 solutions for a more detailed evaluation. |
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End-User Surveys
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SPI Research conducts surveys that analyze pressing needs for the Professional Services sector. These surveys look at current market conditions in professional services, analyze best practices and provide actionable guidance for PSO executives on how they can more efficiently utilize resources, services and capital. SPI Research presents its findings in a report format that provides key insights to help professional services organizations benchmark and evaluate their own organization. SPI Research also offers both employee and client surveys, designed to improve both performance and increase client satisfaction. For more information on SPI's survey offerings, please contact Dave Hofferberth at david.hofferberth@spiresearch.com |
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