In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework.
It is now the industry-leading performance improvement tool used by over 5,000 service and project-oriented organizations
to chart their course to service excellence. Since 2007 over 700 PS organizations have participated in this important research.
If you participate in our primary research by completing the
benchmark survey, you
will receive a free copy of the forthcoming 2012 PS Maturity
Benchmark™ Report ($995 retail). Just follow this link to download
the survey. Complete it by December 16th
(This
is the last possible date), 2011 and you will receive
your free copy of the report when it is released in January 2012.
The survey is officially closed. Please contact Dave
Hofferberth (
david.hofferberth@spiresearch.com) if you have
any questions.