Free White Papers
Service Performance Insight offers free, downloadable research in the form of whitepapers. In order to access these documents you must provide your demographic information, which will only be used for SPI’s marketing. We do not sell or provide our contact list to other organizations. You will generally receive 1 to 2 emails a month from SPI Research, highlighting new research or upcoming events that could be of interest to you.
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Five easy steps to “Go-To-Market”. The rules and impact of business development; what PS buyers are looking for; positioning made easy and an overview of sales tools to make your marketing programs stick. |
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How to Create a 'Billable Consulting Culture' Why change?; defining the transformation vision; driving behavioral change and how to foster a billable consulting culture. |
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Bridge the sales/service divide through the alignment of core business processes. |
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Differentiating transformation, reengineering and change management; a transformation solution that works including successful transformation case studies and compelling financial results. |
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Killer Human Capital Alignment Develop a workforce to meet the dynamic and changing professional services economy. |
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A look at pricing strategies and how bill rates drive profit margins and employee investment plus an overview of why discounting does not work. |
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The most important key performance metrics to measure to drive productivity and profits. What are the most important metrics; what do they mean; typical KPI targets and how small improvements can drive big results. |
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One Piece of Advice You Need - Fees 12 experts in the field of professional services pricing answer the question: "What is the one piece of advice you would give a professional service provider to maximize their fees for services?" |
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Introducing the Services Maturity Model An introduction and overview of the ground-breaking PS Maturity Model™ including the five service performance pillars, maturity definitions, the PS excellence roadmap and the impact of maturity on financial results. |
