2011 - The Professional Services Maturity Benchmark
Item Number: SPI11PSMB
Price: $695
The Professional Services Maturity Model Benchmark is designed to help Professional Service Organizations (PSOs) understand their relative performance compared to an expansive benchmark of peers. It provides visibility into critical business processes and key performance measurements so organizations can compare, diagnose and improve their own performance. It provides prescriptive advice so organizations can pinpoint current levels of maturity and visualize the steps required to advance to the next level. Service Performance Insight (SPI) Research first introduced the “New Professional Services Maturity Model” benchmark report in January, 2008. Since that time more than 4,000 PS organizations have adopted it.
Cumulatively, 609 organizations completed the survey from 2007 through 2010. This year’s report is based on completed surveys from 214 participants and provides comparative year-over-year trend analysis to the 225 year 2009 participants as well as the others from 2007 - 2008.
Your email address is important. We will email you a link to the report PDF. The report is over 6MB, so many email systems do not accept files this large.
