2008 - The New Professional Services Maturity Model
Item Name: 2008 - The New Professional Services Maturity Model
Item Number: SPI200801
Price: $495
Abstract
Effective pricing and discounting strategies are one of the key reasons why some
technology professional service organizations succeed and others
fail. According to the
“The New Professional Service Maturity Model” benchmark report just
completed by Adexta and SPI research, companies with the lowest bill
rates experienced twice the project cancellation rate (3.2%)
compared to companies with the highest bill rates(1.6%). The results for on-time project completion were
equally dramatic with only 67% of low bill rate projects delivered
on time as compared to 85% for companies with the highest bill
rates.
These insights and many more are provided
in “The New Professional Services Maturity Model – A Roadmap to
Achieving Professional Services Excellence”, an 88 page benchmark
report developed by Jeanne Urich and R. David Hofferberth, P.E.
This report provides benchmark data from 52 professional services providers in addition
to actionable guidance on how to improve organizational maturity,
leading to performance improvements and increased profitability. It shows how professional services organizations can begin
the process of establishing a maturity roadmap. It provides information that will enable PSOs to compare
themselves to industry benchmarks and start to develop their own
roadmap to service excellence.
These organizations, whether independent
consulting firms or the embedded professional services arm of
product-driven organizations must invest in the five core pillars of
success:Vision and Strategy, Finance and Operations, Human Capital Alignment, Service Execution
and Client Relationships. Without a game plan these organizations will increasingly face
impediments to success.
