2010 - The Professional Services
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Abstract
Service Performance Insight is proud to announce the availability of “The 2010 Professional Service Maturity Model Benchmark" report.
This groundbreaking 213-page report (available for $995) contains:
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Benchmark results from 225 Professional Service Organizations that includes:
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119 embedded (primarily within software companies) and
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106 independent systems integrators and management consultancies
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96 impactful charts
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170 insightful tables
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Five Maturity Level descriptions and statistics for 170 key performance measurements:
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Vision, Strategy and Culture
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Finance and Operations
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Human Capital Alignment
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Service Execution
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Client Relationships
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Key features of the 2010 Benchmark Report:
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Base, bonus and bill rate information for 11 job titles
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Six PS vertical markets: hardware and networking; software and SaaS; systems integration; management consultants and managed service providers
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Detailed profit and loss statements and expense ratios by PS vertical and organization size
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KPI’s segmented by PS organization size (9 segments)
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Base, bonus and bill rate information for 7 job titles
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Comprehensive Glossary of Financial terms for PSO’s
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Maturity definitions for Leadership, IT, Resource Management and PMO
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