
2009 - The Professional Services
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Service Performance Insight is proud to announce the availability of “The Professional Service Maturity Model” 2009 benchmark report.
This groundbreaking 168-page report (available for $995) contains:
Benchmark results from 170 Professional Service Organizations that includes:
105 embedded (primarily within software companies) and
65 independent systems integrators and management consultancies 101 impactful charts
95 insightful tables
Five Maturity Level descriptions and statistics for 171 key performance measurements:
Vision, Strategy and Culture
Finance and Operations
Human Capital Alignment
Service Execution
Client Relationships
New features of the 2009 Benchmark Report:
Base, bonus and bill rate information for 7 job titles
Comprehensive Glossary of Financial terms for PSO’s
New Maturity definitions for Leadership, IT, Resource Management and PMO
KPI’s segmented by PS organization size (9 segments)