SPI Research, the leading independent technology services research firm, today named the 2016 Best-of-the-Best professional service organizations. 20 firms out of 549 participating organizations, outperformed their peers and the benchmark average with significantly higher profit, larger projects and more satisfied clients. The top performers grew services revenues 20% for the year compared to revenue growth of 9.8% for average consulting organizations. To support their expansion, they augmented their consulting workforces by 17.2% compared to 7.4% headcount growth for average firms. The Best-of-the-Best excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution and finance and operations.
SPI Research honors the 2016 Best-of-the-Best Service Organizations
CodeScience supports the unique needs of SaaS companies by providing professional services across their entire lifecycle: Design, Product Build and Test, Distribution, Sales, Marketing, and Support. CodeScience has built over 70 B2B Salesforce products for clients and bolstered hundreds more with custom solutions.
“The majority of our consultants have worked for, or founded, a SaaS startup; our shared passion. While often referred to as the fastest way to get a new product to market, we pride ourselves in bringing the right product to market. However, neither guarantee success. Our solutions, anchored in the Salesforce Clouds, enable clients to focus on customers, not process. That’s the key to owning a new market.”
Brian Walsh, Partner and Chief Strategy Officer, CodeScience
Wolters Kluwer Financial Services
Wolters Kluwer Financial Services helps organizations around the world proactively manage risk, compliance, finance and audit challenges, and grow safely and profitably by providing software, expertise and professional services to help them make critical business decisions.
“Wolters Kluwer Financial Services is pleased to be recognized as a ‘Best-of-the-Best’ organization. We take pride in what we do and this honor reaffirms our dedication to service excellence as we strive to help our customers succeed amidst the intense regulatory standards and civic responsibility inherent in the financial services industry today. The PS Maturity Model™ has become a valuable benchmark in our efforts to meet the evolving needs of our customers and a useful guide to pinpoint areas of success and those that require improvement. Being recognized as a Best-of-the-Best winner is not only an incredible honor, but also a reflection of the corporate values we try to embody daily—focus on customer success, aim high and deliver, make it better and win as a team.”
Darin Byrne, Senior Director of Professional Services, WKFS
Top Step Consulting
TOP Step Consulting improves business efficiency and productivity for Professional Service operations by providing consulting and implementation services for Professional Services Automation software. TOP Step Consulting is a seven-time Best-of-the-Best winner.
“We are thrilled to be recognized as a seven-time top performer. We have a simple philosophy focused on delivering exceptional service. Our customers are other professional services organizations who are looking to improve their business efficiency and profitability, so it is vital that we are seen as an expert and leader in our field. The benchmarking process and report findings validate what we are doing right and help us identify areas of improvement.”
Jodi Cicci, President and CEO TOP Step Consulting
e4 Services, LLC is a healthcare information technology consulting firm specializing in clinical, hospital information management and revenue cycle services. e4 helps healthcare organizations simplify, manage, implement and transition clinical, health information management, and revenue cycle computer systems, applications, workflow and operations. e4 is a three-time winner.
“We are humbled to be recognized again by SPI as a top performer. We experienced a year of tremendous growth, which often creates its own set of challenges for a company. Our focus on our customers, our team members, and our metrics – many based on ones that we implemented over the years thanks to this report – helped us successfully navigate through this year. The PS Maturity™ benchmark remains very valuable to us, and to be recognized again as a top performer within it is very rewarding.”
Jim Hennessy, CEO e4 Services, LLC
Bristlecone, part of the $17 billion Mahindra Group, is a supply chain and business analytics advisor, serving customers across a wide range of industries. Rated by Gartner as among the top ten system integrators in the supply chain space, we are uniquely positioned to solve contemporary supply chain problems, with supply chain and analytics focus as our advantage. Based out of the Silicon Valley, our global team of 1600+ business advisors helps companies rapidly optimize the strategic value of their supply chains through enabling technologies.
“We see ‘Supply Chain Analytics’ and BPaaS as a promising space to grow. With our recently launched analytics platform ‘Bristlecone NEO’ we are helping customers in various analytics initiatives – be it prescriptive, descriptive or predictive analytics. Another growth driver is cloud based services as we see growing demand from customers transforming from on-premise to integrated cloud solutions. We are honored to be recognized as one of this year’s Best-of-the-Best service organizations.”
Irfan Khan, President and CEO, Bristlecone
Logical Design Solutions, Inc.
LDS is a consulting firm that envisions and designs digital solutions for global organizations. For 25 years, LDS has helped market leaders realize their most important business strategies through technological innovations. LDS is hired by global companies, in all industries, that want to build substantially better businesses through smart design for business consumers. LDS is a seven-time Best-of-the-Best winner.
“LDS is honored to be named a “Best-of-the-Best” consulting firm for the 7th year in a row. We appreciate the value this award places on paying attention to the metrics that drive our consulting firm, and we strive to align to these best practices in our financial operations. Each year we do an exhaustive review of our business and are always looking for ways to improve. The PS Maturity Model™ and five Service Performance Pillars™ provide an important roadmap in this context. We compare our results to the benchmark and identify areas that we can improve even slightly. Each year we find something to work on and the report gives us the courage to do it.”
Bruce Lovenberg, CPA Chief Financial Officer, Logical Design Solutions
Pariveda Solutions, Inc.
Pariveda Solutions, Inc. is a leading management consulting firm specializing in improving our clients’ performance. We focus on developing exceptional people to solve clients’ most complex and valuable business problems through innovative technology solutions combined with exceptional delivery.
“It is an honor to be a “Best-of-the-Best” services organization. Being named to this list for two years in a row is remarkable and reflects our dedication to growing our people to their fullest potential and to delivering exceptional services to our clients.”
Kerry Stover, Chief Operating Officer, Pariveda Solutions
Luxent brings the best of the cloud to manufacturers through services and solutions designed to make technology faster, smarter, and easier to use. Luxent partners with leading cloud technology providers including Salesforce and NetSuite to build and deliver solutions that meet manufacturers' needs.
"Luxentwill always have service at the heart of everything we do. Luxent started as a pure services company focused on enhancing and extending the use of ERP and CRM for our customers. As we all know, companies typically only implement 40 to 50% of the functionality available to them, and so our goal was--and is--to help customers realize greater ROI and extend the functionality and usability of their technology. We are thrilled to have been recognized as one of the Best-of-the-Best Professional Services organizations, we think it is a real testimony to our singular focus on helping our clients succeed."
Vivian Keena, Founder and CEO, Luxent
ConsultCRM, part of Advanced Business Solutions, is positioned in the top 5% of all Microsoft partners globally and specialises in helping organisations implement, integrate and optimise Microsoft Dynamics CRM. As a Tier One, Gold Certified, Strategic Microsoft Partner, Advanced’s pedigree in Microsoft Dynamics CRM spans a decade working with Microsoft since the first version came to market in 2004. The business is professionally managed, and has shown consistent growth every year since its inception, reinforcing the trust placed in Advanced by both Microsoft and its clients.
“ConsultCRM brings together a blend of complimentary skill sets, effective technology partnerships and robust implementation methodologies to help our clients deliver results for their organisations. We have gone beyond the traditional idea of support to help clients optimise their CRM investment over the long term. We believe that our inclusion in the ‘Best-of-the-Best’ professional service organisations is testimony to our focus on helping clients align CRM to their goals and objectives – at the start of their CRM journey and in the long term as they grow and evolve.”
Simon Fowler, Managing Director, Advanced Business Solutions
Founded in 2005, Box is transforming the way people and organizations work so they can achieve their greatest ambitions. As the world's leading modern content platform, Box helps more than 54,000 businesses in every industry, including 55% of the Fortune 500, securely access and manage their critical information in the cloud. Box is headquartered in Redwood City, CA, with offices in the United States, Europe and Asia.
“Box Consulting is the professional services arm of Box, helping customers realize the value of transforming the way they work and maximize the benefits of their Box deployment. Box Consulting offers implementation packages for customers ranging from 50 employees to hundreds of thousands of employees and collaborators globally. Additionally, Box Consulting helps customers optimize existing deployments, move legacy ECM solutions to Box, and build customer business applications on Box Platform. Meeting our customer's objectives requires running an excellent professional services operation and as such we are pleased to be recognized as one of this year’s Best-of-the-Best Professional Services organizations.”
Tim Smith, VP Consulting, Box
Collaborative Solutions is a leading global Finance and HR Transformation consultancy that leverages world-class cloud solutions to help deliver successful outcomes for its customers. As one of the longest-tenured consulting partners with Workday, Collaborative Solutions has executed over 225 successful Workday HCM, Payroll, and Financials deployments for global Fortune 500 companies, medium-sized businesses, and education and government institutions. Collaborative Solutions has deployed in over 110 countries and has experience with organizations ranging from 200 to 200,000 employees. Collaborative Solutions is based in the Washington, D.C., metro area with offices in Pleasanton, Chicago, Atlanta, Tampa, New York City, Toronto and Dublin.
"At Collaborative Solutions we take pride in our unique culture and industry-leading customer satisfaction. We firmly believe that happy employees result in happy customers, and owe this achievement to our dedicated team of experts. This benchmark validates Collaborative's growing leadership position in the industry, and we are extremely proud to be recognized as a "Best-of-the-Best" Professional Services Organization by Service Performance Insight."
Bob Maller, President and Chief Culture Officer at Collaborative Solutions
Large Contract Research Organization headquartered in Australia
This contract research organization specializes in global drug development. They are instrumental in helping global pharmaceutical firms get drugs to market, specializing in phase I through IV clinical trials. Recognized for delivering high quality services throughout the drug development lifecycle.
Fiserv is a global organization with more than 13,000 clients and 21,000 associates worldwide and takes pride in its mission to enable clients to achieve best-in-class results. The company is highly regarded for its financial services technology and services innovation, including award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing.
Fiserv is helping its clients push the boundaries of what's possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before.
Helmsman International is a management consultancy, thought leader and product innovator. We love turning big, ugly, complex capital asset situations into highly successful outcomes. For Helmsman, the outcome is everything. We have built a reputation for being the straight-talking, can-do and broad thinking specialists who can define what needs to be done to deliver the best results. We use a combination of art, science and expertise to determine where the technical complexity lies, and what soft skills need to be applied to deliver success. Many asset owners tend to concentrate on technical, ‘hard’ factors when managing complex assets. Our experience has shown that it’s the people issues that determine how successful the outcome will be. This is what turns good intentions into great outcomes.
"Helmsman International is very pleased to be recognized by SPI Research as one of the top performing professional services organizations in the world. This achievement is borne of the hard work and commitment of our team to provide superb service to our clients as well as a great environment for our consultants."
Julian Mitton, Partner and CFO, Helmsman International
Stoneridge Software draws on years of experience in the Microsoft Dynamics space to provide complex ERP implementation and support. We look for the best and most experienced team members so that our clients have a consistently good experience. Our mission at Stoneridge Software is to “Enable Your Business”; we have the highly experienced Microsoft Dynamics resources who can help you reach your goals.
"We are honored to be recognized as one of Service Performance Insight’s Best-of-the-Best for 2016. We appreciate the recognition for the quality of the organization we’ve built in three fast-paced years. The five pillars of Service Performance (Leadership, Client Relations, Human Capital Alignment, Service Execution and Finance and Operations) are aligned with our core values as a company. From the beginning our mission has been to be the best provider of Microsoft Dynamics ERP consulting and we are thrilled to be acknowledged for our operational excellence as we continue to grow our presence in the marketplace.”
Eric Newell, President and Founder of Stoneridge Software
Moorhouse Consulting, LTD
Moorhouse is a dynamic consulting firm, focused on delivering transformational change. We make sure our clients succeed in their long-term goals by helping them turn their strategy into action; by providing out of the ordinary delivery capability; and by establishing a culture of change.
“Irrespective of the size of a business, transformation is about more than strategy: it is the implementation and delivery that will determine the success of any such programme, since without these even the best-laid plans will go to waste. We are proud of the recognition of our own transformation and growth that this award represents. It is a fantastic achievement and demonstrates not only our ability to execute strategies on behalf of our clients, but that Moorhouse practices what it preaches.”
Richard Goold, Partner, Moorhouse Consulting
Imperva®, is a leading provider of cyber security solutions that protect business-critical data and applications. The company’s SecureSphere, Incapsula and Skyfence product lines enable organizations to discover assets and risks, protect information wherever it lives – in the cloud and on-premises – and comply with regulations. The Imperva Application Defense Center, a research team comprised of some of the world’s leading experts in data and application security, continually enhances Imperva products with up-to-the-minute threat intelligence, and publishes reports that provide insight and guidance on the latest threats and how to mitigate them. Imperva is headquartered in Redwood Shores, California.
“We are honored to be named a “Best-of-the-Best” services organization by Service Performance Insight. The worldwide services and support team at imperva understands that security, compliance and reliability are essential to our customers. We offer a comprehensive set of support, professional services, and product training programs that deliver immediate and effective results, giving our customers the confidence that their security and compliance objectives are met and exceeded.”
Sunil Nagdev, SVP of Worldwide Services and Support at Imperva
Founded in 2008, OSV started out as a disruptive force in the market offering a truly cloud-based alternative to business process outsourcing. Dedicated exclusively to Workday, OSV’s services empower and encourage customers’ HR to become strategic partners within their organizations, align to business growth and scale by demand.
“OneSource Virtual is honored to be recognized by Service Performance Insight as one of the Best-of-the-Best Professional Services organizations in the industry. Not only do we approach every project with a deep expertise, but strive to provide every customer with an exceptional experience. Customer satisfaction and dedication to service excellence is in the fabric of OSV and its employees, and has been since day one. Receiving this award is a testimony to our efforts and our accomplishments.”
Duncan Harwood, VP of Professional Services and Strategy
Integrated Project Management Company
Integrated Project Management Company, Inc. (IPM) is a leading project management consulting firm, planning and implementing strategic and critical projects in the life sciences, healthcare, consumer products (including CPG), and industrial sectors. The IPM leadership approach combines clients’ internal capabilities and legacy knowledge with IPM’s proven ability to inspire stakeholder engagement and buy-in to achieve project objectives. Since its inception in 1988, IPM has served over 300 clients, ranging from Fortune 100 companies to startups, and completed over 3,500 projects.
“IPM is honored to be named a “Best-of-the-Best” Service Organization. With a passion for excellence, honest and ethical conduct, and uncompromising integrity, we focus on providing extraordinary service while advising on and executing our clients’ most complex initiatives. We recognize that our values-driven, self-motivated, and highly skilled employees are our most important asset. Our mission is honored each time we exceed a client’s expectations and each time an employee achieves his or her dreams.”
Timothy J. Czech, Chief Financial Officer, IPM
Fruition Partners, a CSC Company
Fruition Partners, a CSC company, is a global technology-enabled services firm focused on elevating service management to the cloud. The company combines practical experience with technology-enabled tools and services to help organizations attain success throughout the entire Service Management process. With more than 1,700 ServiceNow projects to its credit, Fruition Partners is a Master tier Solutions Partner of the leading enterprise cloud company, ServiceNow. Fruition Partners team of over 300 cloud-integration experts accelerate service management and ensure clients experience cost and performance benefits quickly and easily.
“Fruition Partners is proud to be named a ‘Best-of-the-Best’ firm. With our recent acquisition by CSC, we’ve realized that in many ways we can serve as a model and enable other organizations within the larger company. Culturally, we maintain a spirit of honesty and continuous improvement. We are very proud to celebrate our success and embrace our future potential.”
Scott Klein, Director of Business Operations, Fruition Partners
Service Performance Insight finds it gratifying that leading organizations rely on the PS Maturity™ benchmark to guide their investments and performance. Congratulations to this year’s top performers, your constant focus on excellence shows in all aspects of your organization!