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  1. The New Revenue Growth Engine: Bridge the sales/service divide through the alignment of core business processes.

  2. Killer Service Transformation: Improve bottom-line performance though the initiation of transformation.

  3. Killer Human Capital Alignment: Develop a workforce to meet the dynamic and changing professional services economy.

  4. Killer Service Pricing: Build an effective pricing strategy to optimize profits.

  5. Killer Service Marketing: Improve Marketing programs to increase sales.

  6. Killer KPIs: The Key Performance Indicators you must measure to drive success and contribute to the bottom line.

  7. One Piece of Advice You Need - Fees: 12 experts in the field of professional services pricing answer the question: “What is the one piece of advice you would give a professional service provider to maximize their fees for services?”

  8. The Road to Professional Services Excellence: The most important focus areas for professional service organizations as their business processes mature.

 The New Revenue Engine

SPI Research Reports

  1. 2010 - The Professional Services Maturity Model Benchmark: The third annual PS Maturity and Benchmark survey report produced by SPI Research, and it analyses 225 billable PSOs survey in Q4-2009 — 213 pages.

  2. 2009 - The Professional Services Maturity Model: The second annual PS Maturity survey report produced by SPI Research, and it analyses 170 billable PSOs surveyed in 2007 and 2008 — 160 pages.

  3. 2008 - The New Professional Services Maturity Model: The original “The New Professional Services Maturity Model – A Roadmap to Achieving Professional Services Excellence” — 88 pages.

  4. 2007 - ERP in the Professional Services Sector: The growing trend and movement toward the adoption of ERP solutions in the Professional Services sector — 120 pages.

  5. 2007 - PSVillage Professional Services Automation (PSA) End-user Survey: An independent survey of 80-plus professional services organizations, members of PSVillage, an industry-leading collaborative portal for professional services organizations — 56 pages.

  6. 2006 - Services Automation Market Analysis: Both internal and externally-facing services organizations need Services Automation tools to manage strategic objectives, increase utilization and collaboration, and reduce invoice cycle time in lock step with other priorities — 54 pages.

 2010 Professional Services Maturity Model Benchmark

Contact Dave Hofferberth (david.hofferberth@spiresearch.com) if you have any questions.