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SPI Research

Successful Technology Executives know their Professional Service Organization is key to their success. They refuse to settle for lackluster results and have learned the only way to drive superior service revenue, profit and client delight is by continually benchmarking their performance against industry leaders. They know that service is a game of singles and doubles and the right analysis and expert advice will jumpstart improvement.

If you are the leader of a Technology Company or the Chief Professional Service Officer and you want to:

  • Turn your Professional Service Organization into a value-added profit center

  • Learn how to accelerate your service revenue and profit

  • Attract, retain and ignite a high quality consulting workforce

  • Improve your Service Operations

  • Attract more customers, more consistently

  • Create an integrated sales and marketing plan that is practical, effective, and gets prospects interested in your services

Service Performance Insight can help.  SPI Research is a research and consulting organization dedicated to operational efficiency and effectiveness in services-driven organizations. Our belief is that success is met through the optimization of an organization’s three core assets, its:

People, Processes and Capital

To succeed services executives must recruit, develop and keep a workforce to meet the changing market economy — their people. They must develop innovative services and the supporting methodologies that create value to their clients — their processes.  Without the financial resources neither of the prior two statement could happen.  Executives must manage and improve financial control to maximize their return on investment (ROI) — their capital.

Our belief is that success is achieved through the optimization of an organization’s five Service Performance Pillars.

Performance Pillars

The SPI Advantage - Research

Service Performance Insight provides an informed and actionable third-party perspective for Technology Executives and Technology providers. Our market research and reporting forms the context in which both buyers and sellers of information technology-based solutions maximize the effectiveness of solution development, selection, deployment and use.

The SPI Advantage – Consulting

Service Performance Insight brings years of technology service leadership and experience to every consulting project. We help our clients ignite performance by objectively assessing strengths and weaknesses to develop a full-engagement improvement plan with measurable, time-bound objectives. We offer configurable programs proven to accelerate behavioral change and improve bottom line results.

The SPI Advantage

Technology Executives have found that Service Performance Insight provides a unique depth of operating experience combined with unsurpassed analytic capability. We not only diagnose areas for improvement but also provide the business value of change. We then work collaboratively with our clients to create new management processes to transform and ignite performance.

SPI Research provides a unique third party perspective. Our market research and reporting focuses on the services economy. Our opinions and research provide the insight required to make informed development, selection, deployment and use decisions. Our ongoing work with business and technology media enables our clients to remain informed and in front of the buying public.