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Secrets of the Best-of-the-Best

Secrets of the Best-of-the-Best Professional Service organizations are revealed in SPI Research’s 2010 Professional Services Maturity Model Benchmark

According to SPI Research’s “The 2010 Professional Services Maturity Model Benchmark” report out of 225 participating organizations, eleven firms (5%) significantly outperformed the benchmark average by excelling in all five service performance dimensions – Vision, Finance and Operations, Human Capital Alignment, Service Execution and Client Relationships. The Top 11 firms significantly outperformed their peers and the benchmark average with almost double the revenue growth and 30% higher net profit.

  Measurement Top 11 Firms Benchmark Average Advantage  
  Annual revenue growth 6.0% 3.6% 66%  
  On-time project delivery 92% 79% 16%  
  Recommend to family & friends 93% 86% 8%  
  Annual client satisfaction score 87.3 78.7 11%  
  % of business from new clients 47% 39% 19%  

Based on superior PS Maturity benchmark scores, SPI Research is proud to announce the 2010 top performers:

  1. The Parker Avery Group, a trusted advisor to leading retail and consumer packaged goods companies.

  2. OMNI Consulting Group LLP provides an economist strategy focus for global companies facing technology decisions, from acquisitions to valuation models.

  3. Accruent provides a comprehensive suite of enterprise location management solutions that enable organizations to operate their real estate and facilities portfolios as a competitive advantage.

  4. Verint® Systems is a leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimization and security intelligence.

  5. TOP Step Consulting improves business efficiency and productivity for Professional Service operations.

  6. Campus Management provides robust, elegant and cost-effective software solutions for higher education institutions.

  7. RightNow® delivers cloud based software solutions that create the best possible experience for customers across the web, social and contact center.

  8. Blackbaud is the leading global provider of technology and services designed specifically for nonprofit organizations, to improve operational efficiency, build strong relationships, and raise more money to support their missions.

  9. Stellar Solutions is an engineering services company providing end-to-end technical expertise and problem solving skills to national and international aerospace programs.

  10. ThotWave Technologies provides consulting services to help organizations get more value out of information by turning information into thinking data®.

  11. Maconomy is a global provider of ERP business solutions for project- and knowledge-intensive organizations (Professional Services Organizations).

According to Marc Chardon, Blackbaud’s CEO, “Blackbaud partners with nonprofits to accomplish their mission and our professional services team is a critical part of delivering our complete solution. The 2010 PS Maturity Model Benchmark is an extremely comprehensive study and we are proud to be named among the best-of-the-best.”