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2007 Professional Services Performance Pillars Questionnaire
The Road to Professional Services Mastery Jeanne Urich and Dave Hofferberth are conducting research to develop a study outlining a roadmap to Professional Services Excellence. Please complete the attached survey by October 30th.and return it to either jurich@jurich.biz or david.hofferberth@spiresearch.com . Your responses and your company’s name will be kept in the strictest confidence.
Dave Hofferberth of Service Performance Insight (www.spiresearch.com) and Jeanne Urich of Adexta Consulting (www.adexta.com) are conducting research designed to benchmark the correlation between Professional Service (PSO) organizational performance and the adoption of “best practices”. The study focuses on Professional Services excellence across Five Service Performance Pillars – Business Strategy, Finance and Operations, Human Capital Alignment, Service Execution and Client Relationships. Through the analysis of industry benchmarks and practical guidance from experts in the field, the study will measure which key elements are the most important predictors of overall success. If you participate, you will be sent a free copy of the final report. If you do not wish to participate, you can purchase one from the SPI Research web site (www.spiresearch.com) for $495. In order to receive your free copy you must complete at least 75% of the questions. The final report should be complete in November 2007. We will email you the PDF version of it. The survey consists of 129 questions and should not take long to fill out. We completed it in less than 40 minutes. Most questions have pick lists (shaded light blue with ranges) because we realize that it may be difficult, impossible or not permissible to give exact answers. It is important to give your best guess if you do not know the specific answer. The statistics usually work themselves out in the process. However, if you have absolutely no idea, then please leave the question blank. The information will be treated in the strictest of confidentiality. We have enclosed a copy of the survey instrument with this email. Please complete the survey and email it to either jurich@jurich.biz or david.hofferberth@spiresearch.com no later than Tuesday, October 30th. SPI Research is a globally-focused research firm specializing in management issues regarding information technology (IT) use in the services sector. R. David Hofferberth, P.E. has over 15 years of international industry leadership in this sector. SPI Research closely follows professional services organizations (PSOs), independent software vendors (ISVs) and other technology providers to determine how they best use technology to make their people more productive and profitable. SPI Research pays particular attention to the integration of the three key assets of a PSO: its people, (business) processes and capital, and how technology can help optimize their use. Jeanne Urich is a management consultant specializing in service organization improvement for small to large technology companies. Her focus areas include: Strategy, Finance and Operations, Project Management, Customer Satisfaction, Marketing, Business Development, Alliances, and Human Resources. She has been a corporate officer and leader of the worldwide services organizations of Vignette, Blue Martini and Clarify. She serves on the Advisory Board of www.psvillage.com, a preeminent on-line community for services executives and is a Contributing Author of “Tips from the Trenches: The Collective Wisdom of Over 100 Professional Service Leaders”. Thank-you in advance for your participation. Jeanne & Dave |
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